โ How Can We Help?
Find answers to the most common questions about orders, shipping, returns, and more.
50K+Happy Customers
98%Satisfaction Rate
24hSupport Response
100%Money-Back Guarantee
๐ฆ Orders & Tracking
How do I track my order?
Once your order ships, you'll receive a tracking email with a link to track your package in real time. You can also visit My Orders in your account to see the latest status.
How long does it take to process my order?
Most orders are processed and printed within 2โ4 business days. After printing, your item ships and arrives based on the shipping method you selected.
Can I change or cancel my order?
You can request changes or cancellation within 24 hours of placing your order. After that, production has already begun. Contact us immediately via our contact page.
I received the wrong item โ what do I do?
We're so sorry! Please contact us with your order number and a photo of the item received. We'll ship the correct item to you at no charge within 5 business days.
My order arrived damaged. What now?
Please reach out to us with your order number and clear photos of the damage within 14 days of delivery. We'll make it right immediately.
๐ Shipping
How much does shipping cost?
We offer Free Standard Shipping on all orders over $50. Standard shipping on smaller orders is $4.99. Expedited options are available at checkout.
How long does shipping take?
Standard shipping: 5โ10 business days. Expedited: 2โ3 business days. Express: 1โ2 business days. International orders may take 10โ21 business days.
Do you ship internationally?
Yes! We ship to over 150 countries worldwide. International shipping rates and delivery times vary by destination and are shown at checkout.
What carriers do you use?
We use USPS, UPS, and FedEx depending on your location and selected shipping method. You'll receive carrier and tracking information by email once your order ships.
Why is my tracking not updating?
Tracking can take 24โ48 hours to update after the label is created. If your tracking hasn't moved in more than 5 business days, please contact us.
โฉ๏ธ Returns & Refunds
What is your return policy?
We offer free exchanges and returns within 30 days of delivery for any reason โ no questions asked. Just reach out and we'll handle everything.
How do I start a return or exchange?
Contact our support team with your order number and reason for return. We'll email you a prepaid return label. Refunds are processed within 5โ7 business days after we receive the item.
Can I exchange for a different size or color?
Absolutely! We'll send you a replacement in your preferred size/color as soon as we receive your return. Exchanges ship within 2โ4 business days.
When will I get my refund?
After we receive your returned item, refunds are processed within 5โ7 business days to your original payment method. You'll receive a confirmation email.
What if I don't like the design on my shirt?
If you're not completely satisfied with your design, we'll reprint it or refund you โ that's our ITNOTWORK Guarantee.
๐ Products
What is your garment quality like?
We use premium Bella+Canvas and Gildan blanks โ the same brands used by top apparel brands. All garments are pre-shrunk, soft, and built to last.
How do I find the right size?
Check our Size Chart for detailed measurements. Our shirts run true to size. If you're between sizes, we recommend sizing up for a more relaxed fit.
Are your products eco-friendly?
Yes! We print on-demand โ meaning no overstock waste. Many of our blanks are OEKO-TEX certified, and we use water-based inks wherever possible.
How do I care for my POD item?
Machine wash cold, inside out. Tumble dry low or hang dry. Do not bleach. This preserves the print and fabric quality for hundreds of washes.
Can I customize a design?
Currently we don't offer per-order customization. However, check back โ we're working on a custom design tool coming soon!
๐ณ Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes โ all transactions are processed through Shopify Payments with 256-bit SSL encryption. We never store your card details.
Can I use a coupon code?
Yes! Enter your discount code at checkout in the 'Discount code' field before completing payment. Only one code can be used per order.
Do you charge sales tax?
Sales tax is calculated automatically based on your shipping address and applicable state laws. The exact amount is shown at checkout.
What currency do you charge in?
All prices are displayed and charged in USD. Your bank may apply a conversion fee for international orders.
๐ค Account
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders, save your addresses, and access order history anytime.
How do I reset my password?
Click 'Forgot Password' on the login page. We'll email you a secure link to reset it within a few minutes.
Can I change my email address?
Yes, log in and go to Account Settings to update your email. If you have trouble, contact our support team.
How do I delete my account?
Please contact our support team and we'll process your account deletion request within 30 days per privacy regulations.
Where can I see my past orders?
Log in and visit My Orders for a full history of all your purchases.
Still have questions?
Our support team is ready to help you 7 days a week.